REFUND & CANCELLATION POLICY.

Our refund & cancellation policies are in place to ensure clarity to all customers in cases where cancellation occurs. The policy is also in place to protect the company from cases where refund or credit can or may incur cost to the organisations. By accepting Gulf Star Terms & Conditions, I understand that Gulf Star reserves the right to make any necessary changes to the program and that credit or refund is only available where Gulf Star does not incur cost as a result of cancellation this includes late notice cancellation and unexplained absence.
Gulf Star Sports Reserves the right to offer make-up sessions to replace any cancelled classes. If there is non-attendance at the make-up session then no further refund or credit option is available.
Gulf Star Sports may cancel events and activities in circumstances outwith our control, such as government announcements & holidays and severe weather inclement. We will Endeavour to provide alternative venues, days or times for re-arranged events. In the event that these options are not plausible, we may be able to provide credits/refunds providing that Gulf Star does not incur cost which is detrimental to our business operations. All refunds/credit are at the discretion of Gulf Star Senior Management.
Please note that refunds will only be processed through the original mode of payment, i.e cash will be made by cash refund, and online payments will be refunded through the online platform.
Any refund made to credit card will dependent on the processing timelines of your specific bank.
Any cancellation made by the Customer, before the paid classes, activities or rental period (in the event of a multiple booking this will apply to the first active date of the booking) will NOT be eligible for any amount of refund.
Refunds & credit will only be provided with authorization from Gulf Star Sports Senior Management and/or Directors
If a refund is agreed Gulf Star reserves the right to deduct 5% processing and admin fees

Promotions & Discounts

Gulf Star sports offer discounts which can either be general or individual to the client. When availing a promotional or discounted rate, only the first discount applies. It is not possible to use further discounts on top of existing promotions, for example it is not possible to use Sibling discount and the early bird rate or super saver. Discounts will usually be offered through the use of a designated ‘promo code’. Misuse of any promo code will result in the booking being void and the customers account will automatically be refunded for the amount charged.

Declaration And Waiver For Children Activities

I consent to allow my son/daughter to participate in Gulf Star Activities. I understand that there is a coherent risk of injury, loss and damages associated with participating in Gulf Star activities. In recognition of such risks, and as consideration for the right to participate in the activities, I knowingly and voluntarily enter into this waiver and release of liability, and hereby waive any and all rights, claims or causes of action of any kind whatsoever arising out of my child’s participation in Gulf Star Activities. I therefore release and forever discharge Gulf Star and their instructors or partners from any and all liability, claims, demands, damages, actions, or causes of action which may arise as a result of my child’s participation in their activities. I authorise Gulf Star and their instructors to administer First Aid as well as seek medical support as and when deemed appropriate at. I confirm that I have disclosed all medical conditions at the time of registration. I understand that Gulf Star reserves the right to make any necessary changes to the program and that credit is only available where Gulf Star does not incur cost as a result of cancelation this includes late notice cancelation and unexplained absence. I give my permission for my son/daughter to be photographed and that Gulf Star has to right to publish these images for promotional and advertising purposes.

Android App - Privacy Policy

Information we collect and use:

When user registered and use our Gulf Star Sports App, you generally provide us your name, email address, user name, password and other registration information (“Personal Information”).We collect and store your Personal Information which is provided by you in theGulf Star Sports app. Our primary goals in collecting and using information are to provide and improve the Service, to administer and assist you in administering your Account on the Service, and to provide you with a better experience with the Service. We also used the below mentioned functionality in the Gulf Star Sports app:

Camera/Storage

To store or access photos/Videos captured by you at the time of submit the post functionality in the app.

FACEBOOK/GOOGLE Login

Gulf Star Sports app allows to login with Google Or Facebook, you will be providing us with basic account information i.e., user ID, name, email.

Internet

We are using the internet connection for the APIs connectivity to get and submit the data in the app

Bluetooth

We are using the Bluetooth for the smart band connectivity in the app. Players can track their workout like distance covered, calories burned, blood pressure and heart rate during session. (calories, steps, heart rate etc.)
Link to privacy policy of third party service providers used by the app

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or suggestions about our  Privacy Policy, do not hesitate to contact us at: info@bookings.gulfstarsports.com